Block Hours Services

What it is:

 

Block Hours Service is a flexible and reliable way to secure expert IT support exactly when you need it. Instead of committing to a long-term contract or unpredictable ad-hoc costs, you purchase a block of hours in advance and gain guaranteed access to our certified network engineers. This model ensures that your business always has professional help available, whether it’s for troubleshooting, maintenance, or strategic improvements.

​

How it works:

 

You simply choose the number of hours that best fits your organization’s needs and budget. These hours are pre-purchased and can be used at any time during the month for a wide range of IT tasks. Whether you face unexpected issues, require configuration changes, or want to proactively strengthen your infrastructure, the hours are there for you to spend as needed. Work outside of regular business hours can also be scheduled in advance, giving you maximum flexibility and control.

​

Why it matters:

 

For businesses that don’t require full-time IT support but still want guaranteed access to experts, Block Hours Service is a cost-effective solution. It eliminates the uncertainty of hourly billing, provides predictable expenses, and ensures that professional assistance is always within reach. This approach is especially valuable for organizations that want to balance budget efficiency with high-quality technical expertise.

​

What’s included:

​

• Pre-purchased hours with no monthly commitment or hidden fees

• 8/5 access to expert-level network engineers for daily support needs

• Out-of-hours work available when prescheduled by mutual agreement

• Flexible usage: spend your hours whenever issues or changes arise

• Comprehensive issue diagnosis and root-cause analysis to prevent recurrence

• On-demand network configuration changes tailored to your environment

• Firewall and switch policy adjustments for improved security and performance

• Assistance with minor upgrades or migrations to keep systems up to date

• Best-practice recommendations provided during usage to optimize your IT setup

• Transparent usage tracking and reporting so you always know where hours go

• Easy top-up options when your block of hours runs low, ensuring continuity of service